Account privacy

Your customer account connects to the payment records maintained by Family First Auto Sales in Fender-AI.

Signing in

We use the email address or US phone number on your payment account to send a one-time security code. Codes expire after 10 minutes. An essential, secure session cookie keeps you signed in for up to 12 hours. Sign out when using a shared device.

Your account records

The portal displays balances, payment schedules, payment history, and payoff information from Fender. You can request a verified sign-in contact change, ask about a transaction, or request a payment arrangement. These requests and dealership responses are saved in Fender. A request does not itself change your payment agreement.

Card payments

When online payments are available, Stripe collects and processes your card details on its secure checkout page. This website does not collect or store your full card number. Fender records the payment confirmation and applies it to your account.

Optional automatic payments

Autopay requires a separate authorization showing the schedule, maximum charge and retry rules. Stripe securely saves the card; Fender retains a processor token, card brand and last four digits, and your authorization record. You can cancel future autopay in your account. A payment already submitted may still complete. Signing in or making a one-time payment does not enroll you.

Reminders and requests

You can choose text or email account reminders. Existing contact opt-outs still apply. Sign-in codes and payment confirmations are separate from reminder preferences. Verified contact changes apply to the selected payment account and are sent to the dealership for matching CRM contact review. Do not include card numbers or sensitive documents in account questions.

Service providers

Family First uses Fender-AI for account records and account access, email and text-message providers for sign-in codes, and Stripe for card processing. The portal does not enroll you in marketing messages. Automatic payments remain optional and require your separate authorization.

Questions

Contact Family First Auto Sales for help with your account or privacy questions.